Glitchy glide

Since about two weeks ago my phone wasnt playing glides and now I cant see my familys glides and vice versa. Just yesterday there was no sound, today no video. Its one of the only ways I communicate with my family from Haiti so I am extremely disappointed. What is going on with glide??!! Ive even updated it recently! Smh

RombieLeZombie about Lloyd - Free AI That Can See, v5.2.3